In response to the challenges posed by the COVID-19 pandemic, Michael Garron Hospital (MGH), a large community hospital in Toronto, has implemented a cutting-edge healthcare administration automation solution called ARMADA (Automated Resource Matching & Deployment Application) from hims.ai, based in Washington, DC. This innovative system helps hospitals manage staffing, resource allocation, and deployment during times of surge, such as the ongoing pandemic.
At its core, hims.ai addresses resource imbalances by matching needed resources, such as staff with specific qualifications and availability, with surplus resources, such as idle staff. AI technology plays a crucial role in this process, helping to automate the matching process. Users can set their requirements and priorities, and the system takes over from there.
One of the key features of hims.ai is its ability to learn from matching behavior and make auto-matches without human intervention. It can also identify gaps and make recommendations based on matching history. In addition to ARMADA, hims.ai offers a range of pre-built applications to automate processes typically handled through spreadsheets and manual mechanisms, such as employee onboarding, PTO requests, IT security access requests, and licensing renewals.
Taylor Martin, Manager of the Clinical Resource Team and New Nursing Initiatives at MGH, highlighted the importance of staffing the hospital adequately during a pandemic. ARMADA helps ensure that the right staff are available and assigned where they are needed most. With the halt of many non-essential procedures across the Ontario healthcare system, MGH recognized the need to optimize its human resources. Some departments had a surplus of staff, while others providing critical care for COVID-19 were in high demand. ARMADA provides MGH with a simple, intuitive interface where managers can enter daily staff surpluses and requirements, enabling the staffing group to make matches with a single click.
ARMADA captures historical information on all redeployments in one place, making it readily available for reporting, optimization, and payroll purposes. It also enables MGH to bring disparate data inputs together in a standardized format, reducing data errors and avoiding miscommunication and duplication of effort. Taylor noted that ARMADA allows MGH to view and analyze data in new ways, improving internal communications and reducing redundant conversations.
Max Ladjevardi, Senior Vice President of HyperOffice, the company behind hims.ai, emphasized their gratitude for the opportunity to help during the crisis. hims.ai was purpose-built to help healthcare administrators transform manual processes into automated workflows, allowing staff to focus on critical decision-making and driving better patient care.
For more information about hims.ai and ARMADA, visit hims.ai.